Audio stopping partway through a song

Lisa's Avatar

Lisa

06 Feb, 2015 02:55 PM

This week I started experiencing an issue where songs longer that 2 minutes cut off just after that point. The 'time played' counter keeps increasing as if it's playing, but no audio is coming through.

I thought it might be an issue with the songs themselves, but when I play them through the grooveshark web interface they play just fine.

  1. Support Staff 1 Posted by Danilo Bonardi on 08 Feb, 2015 04:22 PM

    Danilo Bonardi's Avatar

    Hi Lisa,

    are you using the grooveshark web version of html5 ( mobile ) version ?
    Can you try to restart your mac ?

    Cheers.

  2. 2 Posted by Lisa on 09 Feb, 2015 02:47 PM

    Lisa's Avatar

    Restarting has no effect on the issue, and the music plays fine in both the www and html5 versions of the grooveshark website.

  3. Support Staff 3 Posted by Danilo Bonardi on 09 Feb, 2015 03:29 PM

    Danilo Bonardi's Avatar

    Hi Lisa,

    can you send me 1 track which have this issue ? The grooveshark link is fine.

    Thanks.

  4. 4 Posted by Lisa on 09 Feb, 2015 08:55 PM

    Lisa's Avatar

    Here is one that is doing it: http://grooveshark.com/s/Gold+Pilot/4zawKS?src=5

    The tracks seem to stop playing audio between 2:10 and 2:20.

  5. Support Staff 5 Posted by Danilo Bonardi on 10 Feb, 2015 09:43 AM

    Danilo Bonardi's Avatar

    Hi Lisa,

    I'm not able to simulate your issue here. One more question, have you bought Shiny Groove on Mac App Store ?

    Cheers.

  6. 6 Posted by Lisa on 10 Feb, 2015 02:13 PM

    Lisa's Avatar

    No, I bought it through your website.

  7. Support Staff 7 Posted by Danilo Bonardi on 10 Feb, 2015 02:27 PM

    Danilo Bonardi's Avatar

    Ok.
    Our policy is to refund unsatisfied users, If you want to I can send your money back via Paypal.

    Cheers.

  8. 8 Posted by Lisa on 10 Feb, 2015 03:11 PM

    Lisa's Avatar

    That would be fantastic, thank you. My paypal email is [email blocked]

  9. Support Staff 9 Posted by Danilo Bonardi on 10 Feb, 2015 03:14 PM

    Danilo Bonardi's Avatar

    Refund Sent.

  10. Danilo Bonardi closed this discussion on 10 Feb, 2015 03:14 PM.

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