on 20 Jun, 2017 12:12 AM
Same thing has happened to me. Pixa library still there and is of a size that indicates in contains my images. However Pixa will not allow me to view them. I have relinkied to library through preferences several times, rebooted my company three times and deleted and reinstalled the Pixa app. None of these have made any difference.
Thank you Matthijs, Seems a number of people have had this issue, with no resolution from tech support. I have asked follow up questions, but still no reply. If you have any success in recovering your files or even re-installing Pixa, let me know.
Tech support told me "something else deleted the library", but everything was running fine, I added not software, did no upgrades and BANG - Pixa is not working and cannot find my library! Looks like a major bug in the program. Hope it gets resolved soon!
on 23 Jun, 2017 02:58 AM
I have had no joy resolving this. Literally the program stopped working overnight. I keep my Pixa library in Dropbox. Some reason it would not open even though it clearly was still there and contained data as it was 2G in size. I went in now and found the copy on Dropbox was now 13kB indicating it was empty. I have restored it from TimeMachine (Apple) and the restored version seems to open OK. So I may have lost images from the last restore till now but that is all.
However, I think it is something with the software and the developer has been pretty crap about dealing with it. Not what I expect after paying $40 for software. Looks to me like they may have solved the bug but the ability to retrieve your library depends on your back up protocol. I got lucky this time.
It has been over TWO weeks that I have requested support from Pixa. Unfortunately I cannot even get a reply as how to re-install Pixa - there seems to be no interest in resolving matters from Shiny Frog. I am thus forced to switch to another program to catalog my images. I cannot risk losing all my images overnight...
on 05 Jul, 2017 05:23 AM
That is pretty ordinary. I managed to restore my library from Time Machine (Mac) and have moved my library out of DropBox and so far have not had any problems.
I would expect better follow up from Shiny Frog. I have had issues with some other apps I have bought and usually the developers have been very keen to help.
Sorry to hear you have not had that experience.