PIXA NOT WORKING - 2ND ATTEMPT TO GET HELP

EUGENE TRIVIZAS's Avatar

EUGENE TRIVIZAS

19 Apr, 2017 07:29 AM

MAC 10.11.6
After a restart PIXA (Version 1.1.8 -1520 ) stoped working . Menu items shaded. No images at all. I'll appreciate your help.

THE QUESTION ABOVE WAS POSTED 8/4. WHAT SHOULD I DO TO RECEIVE SOME HELP? DO I NEED TO SUPPLY ADDITIONAL INFORMATION;

I NEED TO HAVE ACCESS TO MY LIBRARY AND AT A LOSS TO UNDERSTAND THE CAUSE OF THE PROBLEM

  1. Support Staff 1 Posted by Danilo Bonardi on 19 Apr, 2017 08:05 AM

    Danilo Bonardi's Avatar

    Hi Eugene,

    I'm sorry, somehow I was not notified of your message.
    Try to locate your Pixa library, usually is a this path

    /Users/danilo/Library/Containers/net.shinyfrog.pixamac/Data/Pixa.pxlibrary

    If the library is present, open Console.app, search for "Pixa" then open Pixa.app. A few messages will appear in Console, please copy them here.

    Cheers.

  2. 2 Posted by EUGENE TRIVIZAS on 20 Apr, 2017 08:27 AM

    EUGENE TRIVIZAS's Avatar

    Dear Danilo

    Many thanks for your response. Following your advice I was able to follow path until the Pixa.pxlibrary point.

    However I was unable to find there the console.app in order to continue the search for pixa.app

    Please see relevant attachments.

    I’ll appreciate your help

    Kind regards

    Eugene Trivizas

  3. Support Staff 3 Posted by Danilo Bonardi on 20 Apr, 2017 08:34 AM

    Danilo Bonardi's Avatar

    Hi Eugene,

    ok, your library seems to contains some images.
    You can find Console.app in /Applications/Utilities/Console.app, and is a system application which monitor macOS and apps messages. In order to see only Pixa's messages write "pixa" in Console top right search field and lounch Pixa.app from Finder.

    Cheers.

  4. 4 Posted by EUGENE TRIVIZAS on 20 Apr, 2017 09:48 AM

    EUGENE TRIVIZAS's Avatar

    Dear Danilo

    Thanks once more  for your help. 

    I was able to find ‘console’ as advised. However when I wrote ‘pixa’  in the  top right search field the result was ‘zero’   (see attached)

    Anything else that I  could  try?

    Eugene


    ================================================== 

    From: Danilo Bonardi (Support staff)

    Hi Eugene,

    ok, your library seems to contains some images.
    You can find Console.app in /Applications/Utilities/Console.app, and is a system application which monitor macOS and apps messages. In ordere to see only Pixa's messages write "pixa" in Console top right search field and lounch Pixa.app from Finder.

    Cheers.

    On Thu, Apr 20 at 01:27 AM PDT, EUGENE TRIVIZAS wrote:

    Dear Danilo

    Many thanks for your response. Following your advice I was able to follow path until the Pixa.pxlibrary point.

    However I was unable to find there the console.app in order to continue the search for pixa.app

    Please see relevant attachments.

    I’ll appreciate your help

    Kind regards

    Eugene Trivizas

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  5. 5 Posted by Peter Perekrest... on 17 Jun, 2017 04:33 AM

    Peter Perekrestov's Avatar

    MAC 10.12.5
    My PIXA (Version 1.1.10 ) has also stopped working . Menu items shaded too. No images at all. I have been collecting images using Pixa for YEARS, and now cannot access them.

    I am very surprised that the issue Eugene had was not resolved by tech support, that is unacceptable!

    In my library (container) my Pixa.pxlibrary is absent.

    Eugene, did you recover your images? TECH SUPPORT, please advise!

    Thanks!

  6. 6 Posted by Peter Perekrest... on 17 Jun, 2017 04:35 AM

    Peter Perekrestov's Avatar

    Константин, ПОМОГИ!

  7. 7 Posted by EUGENE TRIVIZAS on 20 Jun, 2017 06:38 AM

    EUGENE TRIVIZAS's Avatar

    I managed to recover the images. Thanks for your concern,

    Eugene

    > On 17 Jun 2017, at 05:33, Peter Perekrestov <[email blocked]> wrote:
    >
    > // Please reply above this line
    > ==================================================
    >
    > From: Peter Perekrestov
    >
    > MAC 10.12.5
    > My PIXA (Version 1.1.10 ) has also stopped working . Menu items shaded too. No images at all. I have been collecting images using Pixa for YEARS, and now cannot access them.
    >
    > I am very surprised that the issue Eugene had was not resolved by tech support, that is unacceptable!
    >
    > In my library (container) my Pixa.pxlibrary is absent.
    >
    > Eugene, did you recover your images? TECH SUPPORT, please advise!
    >
    > Thanks!
    >
    > On Thu, Apr 20 at 02:48 AM PDT, EUGENE TRIVIZAS wrote:
    >
    >>
    >> Dear Danilo
    >>
    >> Thanks once more for your help.
    >>
    >> I was able to find ‘console’ as advised. However when I wrote ‘pixa’ in the top right search field the result was ‘zero’ (see attached)
    >>
    >> Anything else that I could try?
    >>
    >> Eugene
    >
    >>

  8. Danilo Bonardi closed this discussion on 20 Jun, 2017 07:59 AM.

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