Thumbnails and quick export cropped

Joshua Hamilton's Avatar

Joshua Hamilton

16 Feb, 2017 04:42 PM

I have a number of files that are visually cropped while in the library thumbnail view and detail view. This doesn't seem intentional, and certainly isn't ideal, particularly that they're also cropped when exporting. See attached for what an example looks like. Is there a setting I've missed?

  1. Support Staff 1 Posted by Danilo Bonardi on 16 Feb, 2017 06:51 PM

    Danilo Bonardi's Avatar

    Hi Joshua,

    this is the first time a read about this kind of bug, but I can see from the screenshot that's a SVG file, can you please send the file?


  2. 2 Posted by Joshua Hamilton on 16 Feb, 2017 08:11 PM

    Joshua Hamilton's Avatar

    Sure, and I've done a bit of experimenting so here are a bunch. I'm using Illustrator.

    1 - The file as-is
    2 - #1 open and saved via Export For Screens, selecting the artboard
    3 - #2, but with height/width attributes
    4 - #2, but with height/width style properties
    5 - #1 saved via Export As, not with artboards so there's no whitespace in the file

    #5 looks perfect, but unfortunately I can't rely on there never being whitespace. #1 and #2 are the most common SVGs we use.

  3. 3 Posted by Joshua Hamilton on 22 Feb, 2017 08:05 PM

    Joshua Hamilton's Avatar

    I know it's only a few days, so I don't expect a fix has been implemented already, but do you know if this is something that'll get sorted out?


  4. Support Staff 4 Posted by Danilo Bonardi on 24 Feb, 2017 08:43 AM

    Danilo Bonardi's Avatar

    Hi Joshua,

    I'm afraid I'm still investigating this issue, I hope to do more researche this weekend.


  5. 5 Posted by Joshua Hamilton on 24 Feb, 2017 05:00 PM

    Joshua Hamilton's Avatar

    That's fine, I appreciate the effort.

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:


Already uploaded files

  • inbox.png 43.6 KB

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts


? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac