App only launched once in trial mode

info's Avatar

info

16 Jan, 2017 10:22 PM

Hey guys,

A colleague has shared a Pixa library with me, so I've downloaded the trial to see if it's something I want to use. Pixa ran fine the first time - I pointed it to my library's location and was told to restart the app. Sounds good. Now whenever I try to restart it I get the option to buy the app or cancel, which quits Pixa. Not a great start to a 10 day trial.
Am I missing something, or am I really not going to be able to view this library and test the app out before buying?

  1. Support Staff 1 Posted by Danilo Bonardi on 17 Jan, 2017 10:23 AM

    Danilo Bonardi's Avatar

    Hi,

    I hoped I have fixed this problem but it seems this is not the case :(

    Anyway, we can reset your trial period but I need you to follow this small procedure

    • Download this application
    • Run it and press "Delete Pixa Library" (be aware: this will delete your previous Pixa Library, if any was created)
    • Copy the displayed text (like a serie of "XX:XX:XX:XX:XX:XX") and paste it here in order to unlock your Pixa

    Cheers.

  2. 2 Posted by info on 12 Feb, 2017 11:13 PM

    info's Avatar

    Hi Danilo,

    Thank you for getting back to me. I’m sorry I haven’t responded before now. I had a very busy patch of work. Thanks for the demo extender instructions. It’s unclear, however, where I paste that string of characters generated by the demo reset app.

    Best wishes,
    Mat

    Mathew Farrell
    Flow State Photo & Video
    Ph: +61 421 378 963
    Email: [email blocked] <mailto:[email blocked]>
    http://photography.flowstate.com.au <http://photography.flowstate.com.au/>

  3. 3 Posted by info on 06 Mar, 2017 01:49 AM

    info's Avatar

    Hi Danilo,

    Thanks for the app, but I can't see where/how to enter the code generated.
    Cheers,
    Mat

    Mathew Farrell
    Flow State Photography
    Ph: +61 421 378 963
    Email: [email blocked]
    http://photography.flowstate.com.au

  4. Support Staff 4 Posted by Danilo Bonardi on 06 Mar, 2017 08:46 AM

    Danilo Bonardi's Avatar

    Hi Mathew,

    you have to send the generated code to me here.

    Cheers.

  5. 5 Posted by info on 06 Mar, 2017 10:34 PM

    info's Avatar

    Ah! That makes more sense. Thank you. The string is:

    c8:bc:c8:9a:a7:40

    dc:2b:61:ff:fe:d2:9c:ac

    f0:b4:79:14:7c:7d

    c8:bc:c8:b3:b9:bc

    Mathew Farrell
    Flow State Photo & Video
    Ph: +61 421 378 963
    Email: [email blocked] <mailto:[email blocked]>
    http://photography.flowstate.com.au <http://photography.flowstate.com.au/>

  6. Support Staff 6 Posted by Danilo Bonardi on 07 Mar, 2017 08:58 AM

    Danilo Bonardi's Avatar

    Ok, now you should be able to run Pixa.app trial.

  7. 7 Posted by info on 09 Mar, 2017 09:37 PM

    info's Avatar

    Thanks Danilo

    It worked - but for a single launch of the app, as before. Not enough to test a library someone sent me.

    Here’s my demo extender string once again:
    c8:bc:c8:9a:a7:40

    dc:2b:61:ff:fe:d2:9c:ac

    f0:b4:79:14:7c:7d

    c8:bc:c8:b3:b9:bc

    I really do want Pixa to work for me. It would be a great tool to share with collaborators if I can prove it out first.

    Best wishes,
    Mat

    Mathew Farrell
    Flow State Photo & Video
    Ph: +61 421 378 963
    Email: [email blocked] <mailto:[email blocked]>
    http://photography.flowstate.com.au <http://photography.flowstate.com.au/>

  8. Support Staff 8 Posted by Danilo Bonardi on 10 Mar, 2017 02:32 PM

    Danilo Bonardi's Avatar

    Hi,

    I think there is something wrong with the demo version, I'll check.
    I have restarted your trial, but delete also Pixa container here (this will delete your library) :

    ~/Library/Containers/net.shinyfrog.pixamac

    and/or here:

    ~/Library/Application Support/Pixa

    Cheers.

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