Can't import simple PNG files into a Project folder

James Morris's Avatar

James Morris

18 Jan, 2013 11:57 AM

When I drag PNG files I downloaded from an email attachment from a work co-worker, I can't seem to put them in a project folder. They're screenshots of a design that I want to work with and want them for reference. I create a new project folder, try to drag the images in and I get a massive horrible error!

Can anyone help? It's the first thing I did with the Trial of this software so not going too well so far.

  1. Support Staff 1 Posted by Matteo Rattotti on 18 Jan, 2013 02:46 PM

    Matteo Rattotti's Avatar

    Hi James,

    currently we're fighting with a atrocious Apple Sandbox bug: after loading a fixed number of images the Apple Sandbox will just stop giving permission to load new files :P

    Quitting and restarting Pixa will solve the Sandbox problem, and if you're still using the 1.0.1 version the 1.0.2 will ease the problem a bit.

    Apple is aware of this problem and we hope for a fix in the 10.8.3.

    Let me know if I can do anything else for you.

    Best regards.

  2. 2 Posted by Silvain on 09 May, 2018 03:05 PM

    Silvain's Avatar

    Hi I'm experiencing the exact same problem. I also can't create a new library or move it.

    Thanks

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