Restore icon

Michael R's Avatar

Michael R

04 Feb, 2018 03:06 AM

Restore icon for an jpg image if the icon is currently blank does not build a new icon from the image

  1. Support Staff 1 Posted by Danilo Bonardi on 04 Feb, 2018 10:16 AM

    Danilo Bonardi's Avatar

    Hi Michael,

    image's icons are handled differently by MacOS, but here (10.13.3) it seems to restore the original preview icon. Can you please share which MacOS version are you using?

    Also, I'm not sure what you mean with "currently blank" can you make a screenshot?

    Thanks.

  2. 2 Posted by M Rolfer on 04 Feb, 2018 04:18 PM

    M Rolfer's Avatar


    On Sun, Feb 4, 2018 at 2:16 AM Danilo Bonardi <[email blocked]> wrote:
    2018-02-04_08-13-12_AM.png

    // Please reply above this line
    ==================================================

    From: Danilo Bonardi (Support staff)

    Hi Michael,

    image's icons are handled differently by MacOS, but here (10.13.3) it seems to restore the original preview icon. Can you please share which MacOS version are you using?

    Also, I'm not sure what you mean with "currently blank" can you make a screenshot?

    Thanks.

    On Sat, Feb 03 at 07:06 PM PST, Michael R wrote:

    Restore icon for an jpg image if the icon is currently blank does not build a new icon from the image

    Having trouble reading this? View this discussion online: Restore icon.

    Reply with #ignore to stop receiving notifications for this discussion.

  3. 3 Posted by M Rolfer on 17 Feb, 2018 02:53 PM

    M Rolfer's Avatar

    Any update?

  4. Support Staff 4 Posted by Danilo Bonardi on 17 Feb, 2018 03:18 PM

    Danilo Bonardi's Avatar

    Hi,

    I tried to simulate the issue but images always get back to the original previews, are you sure the screenshot is in a correct format? Can you please send me the file?

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac