unlock not working

Balachandran Satyamurthy's Avatar

Balachandran Satyamurthy

29 Jan, 2018 04:18 AM

I purchased the software from Appstore and paid for the pro version. Yesterday it was working fine. But today it got locked again . I clicked on "restore" button but still it is not resting my purchases.

Kindly help.


  1. Support Staff 1 Posted by Danilo Bonardi on 29 Jan, 2018 10:28 AM

    Danilo Bonardi's Avatar

    Hi Balachandran,

    please try this, delete Image2icon.app from your Applications folder and download it again from the Application store. This should force the store to renew the license inside the app.

    If the problem persists, contact me again, I'll solve this problem in another way.


  2. 2 Posted by S Balachandran on 29 Jan, 2018 11:42 AM

    S Balachandran's Avatar


    Many thanks for your prompt reply. I did as advised by you and now the App
    is working.

    Thanks once again.


    Balachandran Satyamurthy

  3. Danilo Bonardi closed this discussion on 29 Jan, 2018 12:45 PM.

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