Paid for app but not working

GeorgyH's Avatar

GeorgyH

20 Dec, 2017 07:13 PM

I 'unlocked' the app and paid via the App Store but keep getting the buy screen when I choose export.
Do I need to do something differently.
Thanks

  1. Support Staff 1 Posted by Danilo Bonardi on 21 Dec, 2017 11:09 AM

    Danilo Bonardi's Avatar

    Hi,

    please try to delete Image2icon.app from your Application folder and download the app again from the Mac App Store. Sometimes the Mac App Store is not able to forward the license to the app during the purchase, but downloading the app again force the store to download all the licenses connected to the app.

    Cheers.

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