Restore purchase not working

FILIPPO's Avatar

FILIPPO

01 Nov, 2017 04:53 PM

hi,
1 year ago I think I bought the whole app for 9,99€ , and it worked for 1 month, then I didn't use it. now I reopen that and all the main options are blocked cause the app is not purchased. I tried with restore purchase, but nothing. how can I do??

mi ID are this:
Filippo forneris
[email blocked] (account linked with App Store and iCloud).

  1. Support Staff 1 Posted by Danilo Bonardi on 02 Nov, 2017 09:17 AM

    Danilo Bonardi's Avatar

    Hi Filippo,

    if you have bought Image2icon on the Mac App Store, try to delete Image2icon.app from your Applications folder and download it again. Also, make sure you are logged with the correct account on the Mac App Store.

    You may have bought Image2icon site version, if this is the case, you should be in possess of a license code associated to your email. I checked for [email blocked] in our database but I have not found an associated license.

    Cheers.

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