Mac stopped syncing

Christopher Marsh's Avatar

Christopher Marsh

28 Dec, 2016 12:20 PM

I have Bear on Mac, iPad and iPhone. After some initial trouble, they were all syncing fine.

Then I launch the Mac version and it only has a handful of notes, rather than thousands. But it claims to be syncing. If I create a note on Mac, it does not sync to iPad and iPhone. If I create a note on the other devices, they sync between themselves.

I deleted the Mac application and the data in ~/Library. I reinstalled the Mac app and watched the logs folder. It seemed to be getting data from the server, and then stopped. Nothing changed in the interface. So the Mac app is empty, apart from the note I created in it.

I've enclosed the last two logs.

  1. Support Staff 1 Posted by Danilo Bonardi on 28 Dec, 2016 03:15 PM

    Danilo Bonardi's Avatar

    Hi Christopher,

    maybe is something connected to Bear preferences, please try this

    • Quit Bear

    • Delete everything in ~/Library/Containers/net.shinyfrog.bear/

    • Run this command in Terminal.app killall cfprefsd

    • Re-open Bear

    This will reset your Bear preferences and database, let me know if ti sync correctly after this.

    Cheers.

  2. 2 Posted by Chris on 02 Jan, 2017 06:29 AM

    Chris's Avatar

    Thanks, that worked.

    I’m sure you’re as fed up with the sync problems as we are. I hope
    things settle down. I love the interface, but the combination of
    unreliable sync and no direct access to text files has made me jumpy.

    Best wishes with future versions.

  3. 3 Posted by James on 14 Jul, 2018 02:23 PM

    James's Avatar

    This comment was split into a new private discussion: Mac stopped syncing

    Still having big issues with sycning on mac.

    Preferences show never synced and that's after following the instructions above.

    I'm connected to internet and logged into iCloud just fine.

    Really not sure what the deal is

Reply to this discussion

Internal reply

Formatting help / Preview (switch to plain text) No formatting (switch to Markdown)

Attaching KB article:

»

Already uploaded files

  • net.shinyfrog.bear_2016-12-28_12-06_5.log 1 MB
  • net.shinyfrog.bear_2016-12-28_12-06_6.log 8.66 KB

Attached Files

You can attach files up to 10MB

If you don't have an account yet, we need to confirm you're human and not a machine trying to post spam.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac