Insert files and images

Andreas 's Avatar

Andreas

09 Dec, 2016 08:25 AM

Hi,
there’s a menu item called "insert file" but when I click it and choose a jpg-file, nothing happens. Is this a bug? Can you clarify?

Thanks for your help.

  1. Support Staff 1 Posted by Danilo Bonardi on 09 Dec, 2016 10:40 AM

    Danilo Bonardi's Avatar

    Hi Andreas,

    your jpg should appear in the correspondence of the cursor on your note. Can you send here the image you are trying to add ?

    Cheers.

  2. 2 Posted by 693b6b7a on 09 Dec, 2016 02:13 PM

    693b6b7a's Avatar

    > Am 09.12.2016 um 11:40 schrieb Danilo Bonardi [Masked] :
    >
    > your jpg should appear in the correspondence of the cursor on your note. Can you send here the image you are trying to add ?

    It works now. I don’t know what was the problem earlier. But it seems to be fine now.

    Thanks for your help.

    Andreas

  3. 3 Posted by David on 19 Aug, 2017 08:52 AM

    David's Avatar

    Hi - I would like to insert images and have a thumbnail of the image appear in the note. When I insert a photo taken from the camera this is what happens, but if I take a photo with the camera and insert the same photo from the photo library, it shows as an embedded image icon rather than the image thumbnail. Is that expected behaviour?

  4. Support Staff 4 Posted by Danilo Bonardi on 19 Aug, 2017 09:34 AM

    Danilo Bonardi's Avatar

    Hi David,

    for some reasons, the image you posted isn't showing, but I can tell this is not the expected behavior, can you try to reboot your device?

    Cheers.

  5. 5 Posted by David M. Hilary on 19 Aug, 2017 09:44 AM

    David M. Hilary's Avatar

    Hi Danilo

    Thanks for responding. I have rebooted my device and restarted the app and it’s the same behaviour. I have done it again and taken a photo and attached to this email. Hopefully you can see this?

    Let me know if you need any other diagnostic information.

    David M. Hilary
    mobile: +44 7957 182273

  6. 6 Posted by David M. Hilary on 21 Aug, 2017 05:57 AM

    David M. Hilary's Avatar

    Hi Danilo

    Did this further information help? Is there an issue or is this expected behaviour?

    Thanks

    David M. Hilary
    mobile: +44 7957 182273

    > On 19 Aug 2017, at 10:43, David M. Hilary <[email blocked]> wrote:
    >
    > Hi Danilo
    >
    > Thanks for responding. I have rebooted my device and restarted the app and it’s the same behaviour. I have done it again and taken a photo and attached to this email. Hopefully you can see this?
    >
    > Let me know if you need any other diagnostic information.
    >
    > <image1.png>
    >
    >
    > David M. Hilary
    > mobile: +44 7957 182273
    >
    >> On 19 Aug 2017, at 10:34, Danilo Bonardi <[email blocked]> wrote:
    >>
    >>

  7. Support Staff 7 Posted by Danilo Bonardi on 25 Aug, 2017 08:11 AM

    Danilo Bonardi's Avatar

    Hi David,

    we tried to reproduce your issue without success. From what I can Photos is passing Bear a .heic file instead of the picture we want. I suspect this is a misbehavior of Photos , have you tried to update your operative system?

    Cheers.

  8. 8 Posted by David M. Hilary on 25 Aug, 2017 10:04 AM

    David M. Hilary's Avatar

    Hi there

    Attached is a screenshot of my current iOS version if that helps?

    I am on a beta of iOS 11 so maybe this is an issue that will happen in iOS 11 only?

    David M. Hilary
    mobile: +44 7957 182273

  9. Support Staff 9 Posted by Danilo Bonardi on 26 Aug, 2017 12:38 PM

    Danilo Bonardi's Avatar

    iOS 11 beta is most likely the cause, but I can simulate your issue. Do you have some special Photos settings in your phone preferences?

  10. 10 Posted by David M. Hilary on 27 Aug, 2017 02:09 PM

    David M. Hilary's Avatar

    Hi Danilo

    Attached is a screenshot of my photo settings. Maybe it is the ‘optimise iPhone storage’ setting?

    David M. Hilary
    mobile: +44 7957 182273

  11. Support Staff 11 Posted by Danilo Bonardi on 27 Aug, 2017 05:08 PM

    Danilo Bonardi's Avatar

    Hi David,

    I don't think so, I have that option enabled on my device too. I think the best way is to report this problem to Apple.

    Cheers.

  12. 12 Posted by Anran Li on 07 Sep, 2017 03:23 AM

    Anran Li's Avatar

    Apple switched to .heic in ios11. Bear does not support it yet.

  13. 13 Posted by David M. Hilary on 07 Sep, 2017 05:30 AM

    David M. Hilary's Avatar

    Ok. Will you be supporting it I guess when iOS 11 is released fully later this year?

    David M. Hilary
    mobile: +44 7957 182273

  14. 14 Posted by jim g on 07 Sep, 2017 11:16 AM

    jim g's Avatar

    Here is a Dropbox support article regarding the new iOS 11 compression formats. Until Bear and other apps are compatible, one option would be to disable capturing photos with the new HEIC format and just continue to use the old compression formatting for the time being. Here are the instructions on how to do this per Dropbox:

    Disable capturing HEIC (.heic) photos and HEVC-encoded MOV (.mov) videos on your device:

    This new format is enabled by default on iOS devices that:
    Have A9 processors
    Are running iOS 11 or higher

    To view or change this setting:
    Open Settings.
    Open Camera.
    Open Formats.
    You’ll see two options: High Efficiency, and Most Compatible.
    High Efficiency: saves photos as HEIC (.heic) files and videos as HEVC-encoded MOV (.mov) files, Most Compatible: saves photos in the format JPG (.jpg) and videos as H.264 (.mov) files

  15. 15 Posted by David M. Hilary on 07 Sep, 2017 04:02 PM

    David M. Hilary's Avatar

    Great - many thanks!

    David M. Hilary
    mobile: +44 7957 182273

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