Hi - I would like to insert images and have a thumbnail of the image appear in the note. When I insert a photo taken from the camera this is what happens, but if I take a photo with the camera and insert the same photo from the photo library, it shows as an embedded image icon rather than the image thumbnail. Is that expected behaviour?
David M. Hilary
on 21 Aug, 2017 05:57 AM
Did this further information help? Is there an issue or is this expected behaviour?
David M. Hilary
mobile: +44 7957 182273
> On 19 Aug 2017, at 10:43, David M. Hilary <[email blocked]> wrote:
> Hi Danilo
> Thanks for responding. I have rebooted my device and restarted the app and it’s the same behaviour. I have done it again and taken a photo and attached to this email. Hopefully you can see this?
> Let me know if you need any other diagnostic information.
> David M. Hilary
> mobile: +44 7957 182273
>> On 19 Aug 2017, at 10:34, Danilo Bonardi <[email blocked]> wrote:
we tried to reproduce your issue without success. From what I can Photos is passing Bear a .heic file instead of the picture we want. I suspect this is a misbehavior of Photos , have you tried to update your operative system?
Here is a Dropbox support article regarding the new iOS 11 compression formats. Until Bear and other apps are compatible, one option would be to disable capturing photos with the new HEIC format and just continue to use the old compression formatting for the time being. Here are the instructions on how to do this per Dropbox:
Disable capturing HEIC (.heic) photos and HEVC-encoded MOV (.mov) videos on your device:
This new format is enabled by default on iOS devices that:
Have A9 processors
Are running iOS 11 or higher
To view or change this setting:
You’ll see two options: High Efficiency, and Most Compatible.
High Efficiency: saves photos as HEIC (.heic) files and videos as HEVC-encoded MOV (.mov) files, Most Compatible: saves photos in the format JPG (.jpg) and videos as H.264 (.mov) files