Sync issue, again

Fede's Avatar

Fede

10 May, 2018 10:24 PM

Hi Folks!

I think I’ve hit a corner case. I’ve installed the Bear app on a Mac associated to AppleID “A” and then purchased a subscription. When asked for AppleID credentials, I’ve entered “B”’s credentials (another account I use), and the subscription went successfully.

This is what I see from the Mac linked to AppleID “A”:

https://drive.google.com/file/d/1JohoWWuD_RhmyyKgEi0lBXutKv6xJH7i/view?usp=sharing

This is what I see from the Mac linked to AppleID "B":

https://drive.google.com/file/d/1ZF2slL_FmF42Y5LAmg9zyFthjjOw8lFr/view?usp=sharing

This is the confirmation email:

https://drive.google.com/file/d/1kA-L4nwF4jjYJvbyOYG0KYi0MMY9bYQ-/view?usp=sharing

And this is what I see on an iOS device linked to Apple ID “B”:

https://drive.google.com/file/d/1QJFfVjkWvs2v2HOFgWNZNLyMRSfoz-8d/view?usp=sharing

So at this point I install Bear on two other iOS devices (iPhone and iPad Pro) associated to AppleID “B”. When I hit “Restore Purchase” under the “Go Pro” dialog, I get this error:

https://drive.google.com/file/d/1CHq3wFuM0R45na2hJ_nW-uAa7FYgMyle/view?usp=sharing

Here are the logs from a Mac app after failure:

https://drive.google.com/file/d/1YYsjUyf99BS_k12ivUmKjqdMQ5USQAIv/view?usp=sharing

  1. 1 Posted by Bear_Rumpus on 11 May, 2018 11:10 AM

    Bear_Rumpus's Avatar

    I’ll take a stab.
    So we all know that Bear uses iCloud to sync Macs and the identifier of the account is an Apple ID. When you purchase a subscription Bear creates the account using the Apple ID that you are signed on under - in your case this was “A”.

    During the subscription process you were asked for an email not your Apple ID for contact purposes - this was “B”. So a Bear subscription does not exist for “B”.

  2. 2 Posted by Fede on 12 May, 2018 07:02 AM

    Fede's Avatar

    Actually that's quite the opposite. I'm only able to use Bear Pro on Mac with account "A", not "B".

    Also, when I clicked to purchase, I was asked for email *and* password, and that was the usual dialog requesting Apple credentials. At this point, despite being on Mac "A", I've "forcefully" entered Apple credentials "B", which lead to a successful subscription and working Bear Pro instance running on Mac "A".

  3. Support Staff 3 Posted by Danilo Bonardi on 17 May, 2018 10:02 AM

    Danilo Bonardi's Avatar

    Hi Fede,

    sorry for the delay, please open a ticket here, you can just copy and paste your post and Mark will help you sort out this problem.

    Cheers.

  4. 4 Posted by Federico Maggi on 17 May, 2018 10:13 AM

    Federico Maggi's Avatar

    No worries. In the meantime I looked forward and concluded that many apps
    in the future will likely have to solve this challenge (and probably won't,
    as their priorities are other): so I decided to keep a single Apple ID
    across all of my devices.

    From: Danilo Bonardi <[email blocked]>
    <[email blocked]>
    Reply: Danilo Bonardi <[email blocked]>
    <[email blocked]>

  5. Danilo Bonardi closed this discussion on 17 May, 2018 10:20 AM.

Comments are currently closed for this discussion. You can start a new one.

Keyboard shortcuts

Generic

? Show this help
ESC Blurs the current field

Comment Form

r Focus the comment reply box
^ + ↩ Submit the comment

You can use Command ⌘ instead of Control ^ on Mac