Welcome to the Shiny Frog Support Area

You can search our knowledge base articles, browse public issues in the discussion area, or create a new issue if you’re having trouble.

If your issue is relating to an order or other private information, we strongly advise you to register for an account here and post a private issue to ensure that your details are only viewable by the Shiny Frog team.

The Shiny Frog team are based in Parma, Italy and at your service between 9am and 5pm , Monday to Friday. We aim to ensure that all queries are answered within two business days.